Refund policy
Last updated: September 19, 2026
Thank you for shopping with Everly Market. We want you to be completely satisfied with your purchase. Please read our refund policy below.
30-Day Money-Back Guarantee
We offer a 30-day satisfaction guarantee on all orders. If you are not satisfied with your purchase, you may request a full refund within 30 days of the delivery date.
How to Request a Refund
To request a refund, visit our Refund Portal and enter your order number and email address with your reason for the refund.
Return of Product
For hygiene, shipping efficiency, and cost reasons, we do not require the product to be returned in order to receive a refund under this policy.
Processing
- Refund requests are typically reviewed within 1–2 business days
- Approved refunds are processed within 3–5 business days back to your original payment method
- Depending on your bank or card provider, it may take an additional 5–10 business days for the refund to appear on your statement
Damaged, Defective, or Incorrect Items
If your item arrived damaged, defective, or different from what you ordered, please submit a request through the Refund Portal with your order number and a photo of the issue. We will provide a full refund at no additional cost.
Non-Returnable Situations
We reserve the right to limit refunds in cases of suspected abuse, including repeated refund requests from the same customer or account.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Once an order has been shipped, it can no longer be canceled, but you may still request a refund through the Refund Portal under our 30-day guarantee.
Contact Us
If you have any questions, reach out to us at support@everlyymarket.com